Return and refund policy

At Nord Box Containers, we are committed to providing you with an exceptional shopping experience. If you are not completely satisfied with your order, you can return the containers within 30 days of receiving your order.

1. Return policy
Return conditions:

Containers must be returned in their original condition: unused and undamaged. Proof of purchase, such as a receipt, must be provided.

Return procedure:

-To initiate a return, contact us at contact@nordconteneurs.com.

-No restocking fees on returns.

-Items returned without prior request will not be accepted.

-For any questions regarding a return, please do not hesitate to contact us at the above address.
-Return shipping costs will be borne by the customer.


2. Damages and problems



We encourage you to inspect your order upon receipt. If an item is defective, damaged or if you have received the wrong product, please contact us immediately so that we can resolve the issue quickly. An exchange or refund process will be initiated once approved. Our logistics partners will contact you to arrange pickup of the damaged or incorrect container(s).

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​3. Exchanges
To exchange an item, we recommend returning the original ordered item and placing a new order for the desired product once your return has been accepted.

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4. Refunds
Once your return has been received and inspected, we will notify you if your refund has been approved within 1 to 2 business days. If approved, it will be processed via your original method of payment within 10 days.


5. Contact
For questions about returns, refunds, or issues with your order, please contact us at:
 

Nord Box Containers +33(0)789 259 355 contact@nordconteneurs.com Thank you for your trust in Nord Box Containers.

Nord Box Containers
+33 (0) 9 70 70 71 56
contact@nordconteneurs.com

Thank you for your trust in Nord Box Containers.